your questions answered

Cancellation


We require 30 days’ notice for cancellation of your recurring booking.

If you cancel with less than 30 days, the charges are as follows:

Bookings that have not yet started: Full refund minus service fees
Bookings that have already started: Full refund minus service fees, minus sitter fees for hours worked, and minus sitter fees to the end of the current week.

All refunds are made onto the same card you paid with. If you paid by bank transfer we will request your bank details to transfer the fee back to you. We aim to process all refunds within three working days.

What if I am unhappy? / What if I have a complaint?

Your satisfaction is extremely important to us. Please contact us immediately if you are in any way unhappy and we will do our best to resolve the situation.

What happens if my sitter cancels the booking?

We make it clear to sitters that accepting your booking means a fixed commitment. They must not cancel except in cases of emergency or sickness. In the rare event that this happens, the Jaleesa team will immediately try to find you a replacement sitter. If this is not possible we will be happy to offer you a full refund. We will keep you informed and give you as much notice as possible.



Ad hoc / Hourly bookings
You can cancel your booking for a full refund (minus service fees) up to 24 hours before it is due to start.

If you cancel with less than 24 hours before the start time, we will credit your account for the cost of your booking minus service fee, and minus 50% of the sitter’s fee. We pay the sitter’s fee directly to the sitter as compensation for reserving their time. Your credit will be added to your account and can be used for your next booking.

If you cancel a booking that has already started you will be charged for any hours that your sitter has worked, plus service fees. If the remaining balance is under $100, it will be added as a credit to your account, which can be used for your next booking. If the balance is over $100 we will refund you.

All refunds are made onto the same card you paid with. If you paid by bank transfer we will request your bank details to transfer the fee back to you. We aim to process all refunds within three working days.

Recurring bookings

We require 30 days’ notice for cancellation of your recurring booking.

If you cancel with less than 30 days, the charges are as follows:

Bookings that have not yet started: Full refund minus service fees
Bookings that have already started: Full refund minus service fees, minus sitter fees for hours worked, and minus sitter fees to the end of the current week.

All refunds are made onto the same card you paid with. If you paid by bank transfer we will request your bank details to transfer the fee back to you. We aim to process all refunds within three working days.

What if I am unhappy? / What if I have a complaint?

Your satisfaction is extremely important to us. Please contact us immediately if you are in any way unhappy and we will do our best to resolve the situation.

What happens if my sitter cancels the booking?

We make it clear to sitters that accepting your booking means a fixed commitment. They must not cancel except in cases of emergency or sickness. In the rare event that this happens, the Jaleesa team will immediately try to find you a replacement sitter. If this is not possible we will be happy to offer you a full refund. We will keep you informed and give you as much notice as possible.



General


If you are in any way unsatisfied with the Jaleesa service or your babysitter, please contact our customer service team on +961 76 817 019. We will do all we can to help resolve the issues.

For more details or questions about our cancellation policy, you can always reach out to us on enquiries@jaleesa.co.



Many Jaleesas have experience tutoring. This is a specialized skill, so there is a surcharge.



Yes, depending on the sitter’s availability. Sign up to the website and set your job details, then browse our sitters and select your favorites. Then, using our messaging tool, ask them if they’re available for the specific times you require.

If you don’t have regular times you’ll need a sitter but would still like to have the same one, be sure to let your favorite sitter know well in advance of new bookings to maximize the chance she’ll be available.



Yes! All you need to do is go back to your Jaleesa account and request a new recurring booking with your sitter.



Jaleesa babysitters aren't permitted to drive children in their own cars.

Your sitter can accompany a driver, or can pick up your kids with a trusted taxi company. We have a partnership with Careem which gives you as a member of our community 20% off. Ask a Jaleesa team member or your sitter for the discount code.



There is a 20 minute grace period. If you are to come home later than that, check with your sitter that she is available. We will bill you for the extra time the next day.



Our website will connect you with child carers in your area. Once you enter your location, the site will let you know if there are sitters in your area.



Usually this is fine, but it's important to set clear expectations with your sitter ahead of time.



The sitter has blocked her time out for the night, so you will be charged the full amount. See our cancellation policy for more information.



Payments & Pricing


Jaleesa sitters are not allowed to receive cash tips. We take the stress out of paying your babysitter by handling all the finances, making sure that your money is safe and everything is clear with your sitter. We are happy to arrange for tips: if you would like to tip your babysitter, please email us at enquiries@jaleesa.co. We do not add any Jaleesa service fees to babysitter tips.



The price for your babysitting booking will include transportation at 8,000 LL ($5.33) per session.

Additionally, we ask you to book a taxi home for your babysitter if their shift ends at midnight or later.

To facilitate this, we have partnered with the ride-hailing app Careem. As a member of the Jaleesa community you are entitled to 20% off five rides per month with the discount code JALEESA. You can also use this for your personal travel: we advise our community not to walk alone late at night.



For regular monthly bookings, we offer significant discounts. Please enter your details into our pricing calculator to get a range of what it might cost.



Our prices range from $7-$10/ hour depending on number of children, number of infants, number of hours booked, and any special skills required. Once you enter your booking details on the website, you will be able to see the rate for each sitter.



Jaleesa charges a service fee on each transaction. This is included in the price you are quoted: no surprises. The vast majority of what you pay goes to the babysitter. The service fee we charge helps us to vet and train great child carers, run our gold-standard customer service, and bring Jaleesa's child care to more families in Lebanon.



We have developed and tested two pricing systems over thousands of hours of babysitting.

A. HOURLY BOOKINGS ("ad hoc" or "one off" bookings)

Our pricing algorithm calculates your price based on the following factors:

1. Sitter’s basic hourly rate, based on their skills and qualifications.

2. Number of kids. Caring for more kids is a bigger responsibility and requires more work. So we add 10% extra per child, for up to four kids.

3. Number of hours. We apply a discount scale to the sitter’s hourly rate, starting at 8 hours. The discounts range from 5% to 30%. The more hours you book, the greater the discount.

4. Jaleesa’s service charge (18% for off-peak, and 25% for peak times), and secure payment processing fee.

To get a price for your booking, download the Jaleesa app and create an hourly booking. Please contact us at any time if you have any questions.

B. REGULAR SITTERS ("recurring booking")

To help parents make the right match at fair and affordable price, fees for recurring bookings are handled as follows:

1. Parent give Jaleesa the booking details and optionally sets a budget range
2. Jaleesa sends the booking details and a recommended price range to available sitters
3. Sitters apply, stating their target monthly earnings
4. Jaleesa applies a fixed fee per hour. This fee covers the Jaleesa platform, insurance, customer service, and secure payment processing. The more hours you book, the lower the fee.
5. Jaleesa presents the price to the parent, with the breakdown of sitter and Jaleesa fees.

We then send parents a monthly payment schedule saying exactly how much they will pay each month, until the booking renewal date.

If you have any questions about your booking price, please contact us. We'll be happy to help.



Peace of Mind


Our sitters go through a four-step security process: ID checks, reference checks, an interview with the Jaleesa team, and our induction training and assessment.

In addition to that, we offer First Aid and child development training to all sitters, including bonding techniques and behavior management.

For more information visit our About page.



We know it can be a difficult decision. That's why we put all our sitters through an extensive vetting process, interview and training. We have met all of them personally and we get personal feedback from every family they work with, as well as making a team assessment. During your session, the sitters will send you as many updates and photos as you like. We want you to be relaxed and confident.



The contract (known as ‘Undertakings’) is a way to protect your family and the babysitter, and to make sure Jaleesa can fulfil its role, including handling your payments safely and ensuring everyone is happy. As a registered Lebanese company, Jaleesa needs to ensure families and child carers understand their roles and responsibilities when you use our services. That’s why we have developed international-standard Terms of Use and Privacy Policy, which work together with individual contracts to ensure everyone’s role is clear.



Yes. To ensure everyone is protected and all roles and responsibilities are clear, babysitters sign a contract (known as ‘Undertakings’) before they can take bookings with Jaleesa.



We constantly review the ways we ensure the safety and comfort of our community. We ask for your help in making this possible.

Taxis home

We ask you to book a taxi home for your babysitter if their shift ends at midnight or later. To facilitate this, we have partnered with Careem. As a member of the Jaleesa community you are entitled to 20% off five rides per month with the discount code JALEESA. You can also use this for your personal transportation.

Secure parking

We also ask that, if your babysitter is driving to or from their appointment with you, you give them access to secure parking at your building, or walk them back to their car if their shift ends after dark.

Stay in touch

If you ever have any concerns, please contact us any time on the Jaleesa customer support line, +961 76 817 019.



We expect high standards from our sitters and deal promptly with any concerning behaviour in line with our operational policies. Please contact us if you are at all unhappy with your sitter’s service, or if you would like further information.



We work hard to make sure our babysitters are trained and prepared for any surprises that might happen while working with children. But we all know that family life is unpredictable, so for everyone’s peace of mind, we have put in place a professional indemnity insurance policy to cover any accidents that could happen in the course of the sitter's work. Families can help make sure everything goes smoothly, by briefing the babysitter fully, making sure any equipment the sitter needs is clearly and safely stored, and giving regular feedback to the Jaleesa team. We also recommend that families ensure they have their own home and contents insurance cover in place.